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Account and Rewards

What is Verb Rewards?

Verb Rewards is a program we created to thank you for being a loyal customer. For every $1 you spend as a rewards member, you'll receive 1 point, which you can use to redeem free products and discounts on future orders. Changes in tier level only app

How do I sign up for Verb Rewards?

Visit our rewards page here and follow the instructions to sign up.

How do I redeem my rewards points?

Once you have logged in, you will be brought to your account page. You can then click the “redeem now” button to see the different prize options available. You will also have the ability to apply points directly to your order at checkout.

Are there any purchase requirements when using my reward points?

To use your points you must hit a minimum spend amount as follows:.

How long after making a purchase will my points or tier change be reflected?

You should receive your points 24-48 hours after placing your order. If you make a purchase that qualifies you to move up a tier, the new tier will be reflected on your account once the order is finished processing. Contact us at [email protected]

Can I redeem my rewards points immediately after signing up?

Yes! You automatically receive 100 points once you sign up, which can be redeemed for $10 off any purchase of $30+.

Can I combine my rewards discount code with custom kits and value kits?

Discount codes cannot be applied to custom and value kits. This excludes gift cards, select kits and other exclusions that may apply.

Can I redeem more than one reward at a time?

Yes, you are able to use a discount code and redeem a free product within the same order. However, only one discount code can be applied per order.

Can I return my entire order if I redeemed points for a discount?

If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your account.

Can I return part of my order if I redeemed points for a discount?

Yes, your refund will be credited back depending on how you paid for your items. If you used points to make your purchase they will be issued back to your Verb Rewards account. Money spent will be credited back to your original payment method.

If I redeemed points for a product, can I still return the item?

Yes, if you would like to return a product that you redeemed with your rewards points, you will be refunded the points back to your rewards account.

I registered my Instagram username to my rewards account and then posted a picture but I didn't earn any rewards points, what happened?

In order to earn points on a post, you must make sure that your Instagram account is public at the time of posting. You must also tag @verbproducts in your post and limit any additional tags to no more than four other Instagram accounts. Lastly, you

I just changed my Instagram username, how do I update my rewards account with my new username?

Send us an email at [email protected], and we'll update your account with your new username.