Once you send a request, please know our team will work its hardest to provide a solution for you within 2-3 business days!

We appreciate your support and love for Verb Products.

Verb Products

<span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For any collaboration inquiries please email&#xA0;<a href="mailto:press@verbproducts.com" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">press@verbproducts.com</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.

For any collaboration inquiries please email press@verbproducts.com.

Who can I contact about partnerships with Verb?

Collaborations

How can I contact customer service?

I received a product that is damaged. What should I do?

How do I cancel my order?

Where can I buy Verb?

Can I use multiple discount codes on a single order?

Who can I contact about partnerships or sponsorship with Verb?

The Basics

Where does Verb ship?

What are your shipping costs?

When will my order ship?

My package said it was delivered, but I can’t find it.

Help, my address is wrong on my order!

Do you ship internationally?

Shipping & Delivery

Can I add a product to my order after I have already checked out?

What is your return policy?

How do I return the products that I purchased through Sephora, Ulta or Amazon?

How do I return the products that I purchased through a salon?

Returns & Refunds

When will my card get charged?

What should I do if my payment was declined?

What are your approved payment methods?

How do I use e-gift cards?

Payments

Tell me more about your products…

Are Verb products vegan?

Are Verb products tested on animals?

Can Verb be used on keratin-treated hair?

Do you have any product tutorials I can watch?

How can I make sure my Verb products are legit?

Get to know the products

What is Verb Rewards?

How do I sign up for Verb Rewards?

How do I redeem my rewards points?

Are there any purchase requirements when using my reward points?

How long after making a purchase will my points or tier change be reflected?

Can I redeem my rewards points immediately after signing up?

Can I combine my rewards discount code with custom kits and value kits?

Can I redeem more than one reward at a time?

Can I return my entire order if I redeemed points for a discount?

Can I return part of my order if I redeemed points for a discount?

If I redeemed points for a product, can I still return the item?

I registered my Instagram username to my rewards account and then posted a picture but I didn't earn any rewards points, what happened?

I just changed my Instagram username, how do I update my rewards account with my new username?

Account and Rewards

How do I carry Verb at my salon?

Do you sell Verb products directly to salons?

Do you offer product knowledge training?

Do you have pictures we can use for social media?

Are starter packages available for salons?

I carry Verb at my salon, how do I get on your salon locator?

How can I become an authorized retailer with Verb?

Who can I contact about following up with a wholesale application or other wholesale inquiries?

Salons and Wholesales

Who can I contact about partnerships with Verb?Updated a year ago